Desktop Engineer

The Desktop Engineer will be an important resource for Wipro. He will be deputed to our customer site and will be responsible for the following:• Manage normal desktop/laptop/printer/other user devices• Manage basic network related incidents • Incident investigation, diagnosis and resolution • Detection of possible problems and notification to the problem management• Support in resolution of major incidents • Provides progress updates to customers throughout the life cycle of an incident, updating the same in the tool • Ensures that users are satisfied with the resolution and call closure• Carrying out actions in order to update known error database• Co-ordination with vendors for resolution of calls

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الموضوع الأصلي : Desktop Engineer     -||-     المصدر : منتديات انا الهوى الغائب     -||-     الكاتب : وظائف